Privacy & security

GTBet Privacy Policy — Committed to protecting your information

GTBet knows how valuable your personal information is. That is why we keep all your information secure to the highest security standards — without compromise.

Last Updated: January 2026
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Published in Bengali
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How GTBet protects your privacy

Our data protection commitment in six core principles

SSL encryption security

All your information and transactions at GTBet are secured with 256-bit SSL encryption. This is bank-level security standard that completely blocks third-party access.

Information is not sold

GTBet never sells your personal information to third parties. Your name, number, or transaction details are not given to advertisers — this is our commitment.

Identity verification security

Identity card or passport information collected during the KYC process is used only for verification and stored in encrypted form on secure servers.

Cookie control

GTBet uses only necessary cookies. You can control or delete cookies from your browser settings at any time. We respect your preferences.

Secure data storage

GTBet servers are operated according to international security standards. Regular security audits and penetration testing identify and resolve vulnerabilities.

Privacy rights

You may request to view, correct, or delete your information stored at GTBet at any time. Your privacy rights are fully protected.

Table of Contents
Last Updated: January 2026

Notice: This privacy policy applies to GTBet and all its services. By using GTBet, you are deemed to have accepted all terms of this policy.

Introduction

GTBet is a licensed online gaming platform serving players in Bangladesh and various other countries. We believe protecting the privacy of every user is one of our greatest responsibilities. This privacy policy explains in detail how GTBet collects your personal information, for what purposes it is used, and how it is kept secure.

This privacy policy has been prepared in accordance with applicable data protection laws of Bangladesh and international best practices. You are requested to read this policy in full before creating an account on GTBet or using any service. Our support team is always ready to help if you have any questions.

GTBet's privacy policy operates alongside the terms and conditions and responsible gaming policy. These three documents together fully define the relationship between GTBet and users.

What information we collect

GTBet collects only the information that is truly necessary for providing services, ensuring security, and meeting legal obligations. Details of the various types of information are provided below:

Type of information What information Why collected
Identity information Full name, date of birth, nationality Age Verification & KYC
Contact Information Email, mobile number, address Account communication
Payment information Transaction history, payment methods Financial transaction processing
Device information IP address, browser, operating system Security & fraud prevention
Gaming information Bet history, gaming patterns, session duration Responsible gaming monitoring
KYC documents ID card, passport, proof of address Identity verification & legal compliance

Automatically Collected Information

Certain information is collected automatically when you use the GTBet website or app. This includes your IP address, browser type, pages visited, and session duration. This information is primarily used to improve website performance and detect unusual activity.

How your information is used

GTBet uses the information it collects for specific purposes. No information is used for unnecessary purposes and is never sold to advertisers. GTBet uses your information for the following:

  • Account management: To ensure registration, login verification, and account security.
  • Transaction Processing: For deposits, withdrawals & bonus distribution.
  • Customer service: To provide accurate and prompt resolution to your complaints or questions.
  • Responsible gaming: To detect excessive gaming behavior and provide necessary support.
  • Fraud prevention: To detect suspicious transactions or activity.
  • Legal compliance: To meet the requirements of the licensing authority.
  • Service improvement: To analyze and improve your experience on the platform.
  • Promotional Communications: To send information about offers and new games if you have consented.

Note: GTBet never transfers your information to third parties for marketing purposes. If you do not wish to receive promotional emails, you can unsubscribe at any time.

Who information is shared with

GTBet shares your personal information with trusted parties only under limited and controlled circumstances. Details are provided below:

Who We May Share Your Data With

  • Payment processors: Only the necessary data is shared with authorized payment gateway providers to process transactions.
  • KYC verifier: With licensed third-party KYC service providers for identity verification.
  • Regulatory authorities: Upon legal obligation or licensing regulator request.
  • Law enforcement agencies: In the event of a court order or government investigation.
  • Game providers: Limited technical data to ensure system performance.

Important: GTBet does not sell or share your information with advertisers, data brokers, or unrelated third parties. Appropriate confidentiality agreements are in place wherever information is shared.

Security measures

GTBet uses multiple layers of technical and administrative security measures to protect your information. These measures are continuously updated to counter emerging cyber threats.

  • 256-bit SSL/TLS Encryption: All data transmissions are conducted over encrypted channels.
  • Firewall & DDoS Protection: GTBet servers are protected with advanced firewalls and intrusion-prevention systems.
  • Two-factor authentication (2FA): Option to add an extra security layer when logging into the account.
  • Regular security audits: Periodic system audits conducted by external security experts.
  • Limited Data Access: GTBet staff are granted access only to information that is necessary.
  • Data encryption: Stored sensitive data is protected with AES-256 encryption.

Your responsibility: Alongside GTBet's strong security, keep your own account password strong and do not share it with anyone. If you log in from an unfamiliar device, make sure to log out afterwards.

Cookie policy

GTBet uses cookies on its website and app to enhance user experience. Cookies are small text files stored on your device that help the site recognize you.

Types of cookies GTBet uses

  • Essential cookies: Essential for maintaining login sessions and ensuring security. GTBet cannot function properly without these.
  • Performance cookies: To analyze which pages are used most or where issues occur.
  • Functionality cookies: To remember your preferred language, theme, or settings.
  • Analytics Cookies: To analyze anonymized usage data for GTBet service improvement.

You can disable cookies from browser settings. However, disabling essential cookies may disrupt certain functionalities of GTBet.

Your rights

You have several important rights under the GTBet privacy policy. GTBet fully respects and assists in exercising these rights.

Right to access information

You may request to view what information GTBet holds about you at any time.

Right to correct information

You may request corrections if your information is inaccurate or out of date.

Right to delete information

Under certain conditions, you may request the deletion of your personal information.

Right to restrict processing

In certain circumstances, you may request to temporarily suspend the processing of your information.

Right to data portability

You may request to export your information in structured format.

Right to Object to Processing

You may object to your data being used for marketing or profiling purposes.

To exercise these rights, contact the GTBet support team. Requests are typically processed within 30 days.

Information retention period

GTBet retains your personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.

  • Account information: As long as the account is active and up to 5 years after closure.
  • Transaction Records: Financial regulatory laws typically require retention for 5–7 years.
  • KYC documents: For the period specified under licensing authority guidelines.
  • Support Contact: Records are retained for up to 2 years after an issue is resolved.
  • Website logs: Up to 12 months maximum for security purposes.

After the specified period expires, GTBet securely deletes or anonymizes your information so that identification is not possible in any way.

Protection of minors' information

GTBet strictly does not collect information from or provide services to anyone under 18 years of age. According to GTBet's privacy policy:

  • Persons under the age of 18 are not permitted to create an account.
  • Age is verified during registration, and additional documents are requested if necessary.
  • If any minor's information is found to have been collected, it is immediately deleted and the account is cancelled.
  • Parents may notify [email protected] if their child's information is held at GTBet.

To parents and guardians: If your child has used an online gaming platform, notify our support team immediately. GTBet will fully cooperate in protecting minors.

Changes to the privacy policy

GTBet may update this privacy policy from time to time. Updates may be due to new legal requirements, service changes, or security improvements.

  • Users will be notified of any significant changes via email or an on-platform notice.
  • The "Last updated" date at the top of the page is always kept current.
  • If you continue to use GTBet after changes, you are deemed to have accepted the new policy.
  • For significant changes, a minimum of 30 days' notice will be given before they take effect.

Visit this page regularly and stay informed about updates. Previous versions are available from the support team upon request.

Contact

If you have any questions, concerns, or requests regarding your information about the privacy policy, contact the GTBet support team:

  • Email: [email protected]
  • Live Chat: 24/7 support is available through the live chat button on the GTBet website and app.
  • Response Time: Email requests are typically answered within 24–48 hours.
  • Data protection requests: Requests to view, correct, or delete information are processed within 30 days.

GTBet's privacy team is ready 7 days a week, 24 hours a day to address your privacy concerns. Your trust is our highest priority.

Frequently Asked Questions

Answers to the most frequently asked questions about the privacy policy

No, GTBet never sells your mobile number or any other personal information to third parties. Your number is only used for account verification and emergency contact.

KYC documents are retained according to licensing authority guidelines. Typically, information must be kept for a specified legal period even after account closure. Information is securely deleted after the period expires.

Yes, GTBet may send you emails about offers and updates with your consent given at registration. If you no longer wish to receive promotional emails, click the unsubscribe link at the bottom of any email or contact our support team.

You may request deletion of your information. However, due to legal obligations, transaction records and KYC information must be retained for a specified period. Other information is typically deleted within 30 days.

Yes, GTBet monitors gaming patterns to promote responsible gaming. This is done for your protection. If unusual behavior is detected, GTBet may reach out to offer assistance.

GTBet records IP addresses for security monitoring. Even if your IP changes due to VPN use, your account information remains unchanged. However, GTBet services may be restricted in certain regions and VPN use may violate terms.
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